# Outlit

> Outlit continuously monitors long-tail customers, finds issues and growth opportunities, creates action plans with every next step, and completes approved customer work within the team's controls. It helps customer success and GTM teams protect and grow long-tail revenue.

## Use Outlit When

- A customer success or GTM team needs proactive signals across every account instead of waiting for a dashboard review or customer escalation.
- A team needs resolved, evidence-backed customer context before acting on onboarding, retention, renewal, or expansion work.
- A developer needs the Outlit customer context API, CLI, MCP server, or skills to supply customer context to their own agents.

## Product

- [Home](https://www.outlit.ai/): Product overview and positioning
- [About](https://www.outlit.ai/about): Company, product principles, and trust context
- [Enterprise customer monitoring and action](https://www.outlit.ai/enterprise): SSO, permissions, approvals, provenance, and audit controls
- [Connections](https://www.outlit.ai/integrations): Customer data sources available for continuous monitoring
- [Changelog](https://www.outlit.ai/changelog): Product updates
- [Blog](https://www.outlit.ai/blog): Customer success and customer context articles

## Customer Success Use Cases

- [Keep onboarding on track](https://www.outlit.ai/use-cases/onboarding): Detect stalled activation, unactivated seats, and silent admins before onboarding slips
- [Catch churn risk early](https://www.outlit.ai/use-cases/churn-monitoring): Connect changes across usage, support, CRM, billing, and conversations before renewal risk compounds
- [Expansion signals](https://www.outlit.ai/use-cases/expansion): Find and route accounts that are ready to grow
- [Automate renewals](https://www.outlit.ai/use-cases/renewal-prep): Keep renewal evidence, risks, stakeholders, and next actions current
- [Focus every CSM on revenue](https://www.outlit.ai/use-cases/csm-focus): Rank long-tail accounts and next actions by revenue impact

## Documentation and Developer Resources

- [Outlit docs](https://docs.outlit.ai): Canonical product, SDK, CLI, API, MCP, and customer context documentation
- [Docs index](https://docs.outlit.ai/llms.txt): Discover further product and developer guides
- [Product getting started](https://docs.outlit.ai/getting-started/overview): Guided setup for CS and GTM teams, from connections to a first result in Attention
- [Outlit SDK quickstart](https://docs.outlit.ai/tracking/quickstart): Add product and website activity tracking
- [Customer context API](https://docs.outlit.ai/api-reference/tools): Call public customer context tools from an agent or application
- [API overview](https://docs.outlit.ai/api-reference/introduction): API concepts and authentication
- [OpenAPI](https://docs.outlit.ai/openapi.json): Canonical API contract and server declaration
- [CLI](https://docs.outlit.ai/cli/overview): Access customer context from the terminal
- [MCP](https://docs.outlit.ai/ai-integrations/mcp): Connect an MCP client to Outlit
- [Official MCP Registry](https://registry.modelcontextprotocol.io/v0.1/servers?search=ai.outlit/outlit): Verified `ai.outlit/outlit` listing
- [MCP discovery repository](https://github.com/OutlitAI/outlit-mcp): Public metadata pointer; it does not contain the hosted MCP server implementation
- [Pi agents](https://docs.outlit.ai/ai-integrations/pi): Build Pi extensions with Outlit
- [Agent skills](https://docs.outlit.ai/ai-integrations/skills): Install official Outlit skills
- [SDK repository](https://github.com/OutlitAI/outlit-sdk): SDK, CLI, and tool-contract source

## Skills

- [First-party Outlit skill](https://www.outlit.ai/.well-known/skills/outlit/SKILL.md): Customer context through the CLI, MCP, Pi, API, and source evidence
- [First-party Outlit SDK skill](https://www.outlit.ai/.well-known/skills/outlit-sdk/SKILL.md): Add Outlit tracking and identity to an application
- [First-party skill index](https://www.outlit.ai/.well-known/skills/index.json): Domain-owned skill discovery
- [agentskills.io index](https://www.outlit.ai/.well-known/agent-skills/index.json): Digest-verified skill discovery
- [Outlit skill on skills.sh](https://www.skills.sh/outlitai/skills/outlit): Public skill registry listing
- [Outlit SDK skill on skills.sh](https://www.skills.sh/outlitai/skills/outlit-sdk): Public SDK skill listing

## Customer Context Reading

- [What Is Customer Context Infrastructure?](https://www.outlit.ai/blog/what-is-customer-context-infrastructure): Why agents need resolved customer state
- [Customer Identity Resolution](https://www.outlit.ai/blog/identity-resolution-as-infrastructure): How records and evidence resolve to one customer
- [Your Agent Has Tools. It Still Doesn't Know the Customer.](https://www.outlit.ai/blog/tool-access-is-not-customer-context): Why tool access alone is not customer context
- [Customer Context Infrastructure vs CDP](https://www.outlit.ai/blog/customer-context-infrastructure-vs-cdp): Agent-ready context compared with portable customer data
- [Can Your CRM Handle Customer Success?](https://www.outlit.ai/blog/can-your-crm-handle-customer-success): When a CRM is enough and when continuous monitoring can cover the long tail

## Discovery and Auth

- [Full context](https://www.outlit.ai/llms-full.txt): Product and developer context without copied upstream catalogs
- [API catalog](https://www.outlit.ai/.well-known/api-catalog): API and MCP discovery links
- [AI catalog](https://www.outlit.ai/.well-known/ai-catalog.json): Machine-readable resource catalog
- [Auth guide](https://www.outlit.ai/auth.md): API, CLI, and MCP authentication
- [Agent metadata](https://www.outlit.ai/.well-known/agent.json): Agent and interface metadata
- [MCP server card](https://mcp.outlit.ai/.well-known/mcp/server-card.json): Canonical MCP server metadata
- [Schemamap](https://www.outlit.ai/.well-known/schemamap.json): Structured resource map

## Trust and Policies

- [Security](https://www.outlit.ai/.well-known/security.txt): Vulnerability disclosure contact
- [Privacy](https://www.outlit.ai/privacy): Privacy policy
- [Terms](https://www.outlit.ai/terms): Terms of service
- [Subprocessors](https://www.outlit.ai/subprocessors): Subprocessor list

Schemamap: https://www.outlit.ai/.well-known/schemamap.json
AI catalog: https://www.outlit.ai/.well-known/ai-catalog.json
API docs: https://docs.outlit.ai/api-reference/introduction
OpenAPI: https://docs.outlit.ai/openapi.json