One customer context, everywhere.

Customer context across every customer, account, deal, ticket, and contract. Resolved identities, reconciled definitions, full provenance. Served to every team and every agent from the same source.

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Records, signals, triggers, actions.

Four reusable layers your team, your tools, and your agents all call. One shape, served from the same source.

Records

The customer entities your team works on every day.

Customers and accounts
Deals and opportunities
Tickets and escalations
Contracts and renewals

Signals

Calculated and live measurements across the record.

Health score
Churn risk
Expansion likelihood
Usage trend, activation

Triggers

Typed facts surfaced from raw activity, the second they happen.

Champion silent for 12 days
Plan limit hit
P1 ticket open
Buying intent in a call

Actions

What agents and automations do on top of the record.

Slack ping to the owner
Drafted Gmail reply
CRM writeback
Agent workflow

How it works.

Connect your systems, build one unified record per customer, then expose it to every team and every agent that needs it. No warehouse, no glue code.

Connect

Plug into the systems you already run on.

CRM, billing, product analytics, support, and conversation tools. Outlit syncs data as it lands, with no pipelines for your team to maintain.

Build

One unified record per customer.

We match identities across every tool, reconcile conflicting definitions, and extract typed facts and live signals. Your agents query a clean shape, not a pile of raw events.

Use

Access it through API, CLI, and MCP.

Ask questions in natural language. Build agents on top of the record. Or wire it into your product as customer context infrastructure.

The same shape, every customer.

One unified schema lets your agents query a clean shape across every account. Switch vendors and the model doesn't change.

Versioned, governed, and served from a stable endpoint. Every read is logged with its source for audit.

customer: {
  id: "cust_brightline",
  name: "Brightline Labs",
  billing: { mrr: 12500, plan: "Pro" },
  usage: { dau14d: 24, trend: -0.50 },
  facts: [
    { type: "champion_silent", since: "12d" },
    { type: "buying_intent", source: "fireflies" }
  ],
  provenance: "audit_log_v2"
}