Question 1

What does Outlit actually do?

Accepted Answer

Outlit connects to your existing tools (Stripe, Slack, PostHog, Gmail, and more) and links all activity to the right customer. You get a connected picture of every customer, not just a timeline, but the relationships between events that tell you what's actually going on.

Question 2

How long does setup take?

Accepted Answer

Minutes. Run `curl -fsSL https://outlit.ai/install.sh | bash`, connect your integrations, and Outlit starts mapping relationships right away.

Question 3

How does Outlit link data across tools?

Accepted Answer

Outlit resolves customer identity across sources using emails, domains, user IDs, and behavioral signals. A Stripe charge, a Slack thread, and a PostHog session get mapped to the same account with no manual mapping required.

Question 4

Is Outlit a CRM?

Accepted Answer

No. Outlit is the context layer underneath your existing tools. It doesn't replace Slack, Stripe, or your CRM. It connects them so you can see and act on the full picture.

Question 5

Is my data secure?

Accepted Answer

Yes. Outlit is SOC 2 Type I, SOC 2 Type II, and ISO 27001 certified. Your data is encrypted at rest and in transit, and is never used to train models.

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