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The customer context layerfor agents.

Turn customer data across your tools into one record for humans, automations, and agents to work from.

Superset
Chatwoot
Superset
Chatwoot
Superset
Chatwoot
Superset
Chatwoot
Char
Quantstruct
Char
Quantstruct
Char
Quantstruct
Char
Quantstruct

Outlit works in every tool your team already uses.

Customer context in Claude, ChatGPT, Slack, Codex, Cursor, and anything else MCP-aware. Same customer context, every surface.

Today's churn triage
Run today's churn triage.
Triggered daily · usage drop, missed QBR, or champion silence

Monday triage. 2 accounts to act on this week.

High risk: Canopy Analytics. DAU dropped from 41 to 14 over 4 weeks. Two P1 tickets in March about export failures. Customer wrote "we're looking at alternatives" on the second. No QBR scheduled.

Medium risk: Trellis Health. Champion Laura silent 19 days. New user Derek opened 3 SSO tickets in the past two weeks. Possible internal ownership change.

NEXTRe-engage Canopy this week with the export-failure follow-up. Map who owns the SSO conversation at Trellis before next Monday.
SAVEDoutlit/churn/2026-04-28-triage.md
Write a message...Sonnet 4.6

One unified profile for every customer.

One record per customer, resolved across every system you run on. Served to every team and every agent from the same source.

Sources

Continuously pulls from every system.

B
Brightline Labsbrightline.com · 8 systems
Stripecus_9x2kLm7
HubSpotBrightline Labs
Gmailsarah@brightline.com
Slack@brightline-team
Firefliesbrightline standup
PostHogbrightline
Pylonbrightline_labs
Supabasebrightline.team

Unified Customer Profile

Every signal and fact, across one customer.

B
Brightline Labs
brightline.com · 7 facts · 10 sources
Usage
PostHog
Logins down 50% over 7 days
Buying intent
Fireflies
VP Eng mentioned Scale plan in last 2 calls
Champion silent
Gmail
Maya Patel, 12 days no reply
P1 open
Pylon
API outage, 12 days unresolved
Product complaint
Slack
"Exports broken again" · Derek Liu
Deal stalled
HubSpot
Scale plan upgrade · 21 days no movement
Renewal
Stripe
Jun 14 · 47 days · $50K ARR
CLI
MCP
API

Served everywhere

Read by every team, tool, and agent.

Slack3m ago
Asked: Why is Brightline at risk?
Cursorlive
Brightline pinned to composer
Notionlive
Brightline brief in workspace
Claude Code12m ago
Read brightline.facts.list
Pi1h ago
Briefed Brightline · pinned

From signals to revenue action.

Signals stream in from every system, fire triggers, and your agents act autonomously.

Signals

Picked up from every system, live.

Brightline5 signals picked up
live
Logins down 50%now
VP mentioned Scale plan2m
Champion silent 12d12m
P1 outage · 12d unresolved1h
Deal stalled · 21dtoday

Triggers

Fired the moment a condition is met.

Churn watch· Brightlinenow
matched: Champion silent 12d + Logins down 50%
Renewal at risk· Brightline2m
matched: Deal stalled 21d + P1 outage
Expansion play· Vista1h
matched: Buying intent + Scale ask

Actions

What your agents do across your stack.

Ping #brightline-cs@sarah · Maya 12d silent
by Churn Alert
Draft re-engagementmaya@brightline.com
by Renewal Prep
Open expansion dealBrightline · Scale tier
by Expansion Signal

Connects to every system your customer touches.

Add a source and Outlit keeps it synced. No pipelines to build or maintain.

Slack
Slack
Messages, reactions, thread context
Stripe
Stripe
Revenue, plan changes, churn events
HubSpot
HubSpot
Deals, contacts, pipeline activity
PostHog
PostHog
Feature usage, session activity, events
Gmail
Gmail
Email threads, sender history, attachments
Granola
Granola
Meeting notes, transcripts, summaries, attendees
Slack
Slack
Messages, reactions, thread context
Stripe
Stripe
Revenue, plan changes, churn events
HubSpot
HubSpot
Deals, contacts, pipeline activity
PostHog
PostHog
Feature usage, session activity, events
Gmail
Gmail
Email threads, sender history, attachments
Granola
Granola
Meeting notes, transcripts, summaries, attendees
Fireflies.ai
Fireflies.ai
Call transcripts, action items, summaries
Google Calendar
Google Calendar
Meetings, attendees, scheduling patterns
Attio
Attio
Records, lists, workspace activity
Supabase Auth
Supabase Auth
User identity, sign-up source, auth events
Clerk
Clerk
User profiles, org membership, login activity
Pylon
Pylon
Support tickets, customer issues, conversations
Fireflies.ai
Fireflies.ai
Call transcripts, action items, summaries
Google Calendar
Google Calendar
Meetings, attendees, scheduling patterns
Attio
Attio
Records, lists, workspace activity
Supabase Auth
Supabase Auth
User identity, sign-up source, auth events
Clerk
Clerk
User profiles, org membership, login activity
Pylon
Pylon
Support tickets, customer issues, conversations

FAQ

Questions teams ask before setup.

Outlit sits under your tools as customer context infrastructure, so setup, security, and ownership questions usually come first.

What does Outlit do?

Outlit is the customer context layer for agents. It connects to your tools, resolves customer identity across all of them, structures everything into a clean profile, and gives you one API to query it. One unified record sits between your stack and your agents.

How long does setup take?

Minutes. Run `curl -fsSL https://outlit.ai/install.sh | bash`, connect your sources, and Outlit starts syncing and structuring data right away.

How does identity resolution work?

Outlit matches customers across sources using emails, domains, user IDs, and metadata. A Stripe charge, a Slack thread, and a PostHog session all get resolved to the same customer record automatically.

Is Outlit a CRM?

No. Outlit is infrastructure, not an app. It doesn't replace your CRM, it connects everything underneath it and makes that data queryable for your agents and workflows.

Do I need to build a pipeline?

No. Outlit handles sync, identity resolution, and data normalization out of the box. You connect your tools and query the API. No ETL, no glue code, no maintenance.

Is my data secure?

Yes. Outlit is SOC 2 Type I, SOC 2 Type II, and ISO 27001 certified. Your data is encrypted at rest and in transit, and is never used to train models.

Give your agents the full picture of every customer.